REFUND POLICY

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to start a return.

To be eligible for a return, your item must be in the same condition you received it: unworn/unused, with tags, and in its original packaging. You’ll need the receipt or proof of purchase.

How to Start a Return

Go to the “Returns & Exchanges” tab in the top or bottom menu and follow the prompts to submit your request. Once your return is approved, you’ll receive next steps and a return authorization.

Returns sent without prior authorization may be refused.

Damages & Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, start a request through Returns & Exchanges right away so we can evaluate the issue and make it right.

Exchanges

For the fastest service, submit an exchange through Returns & Exchanges (e.g., for a different size/color). If the exact item isn’t available, we’ll help with an alternative or a refund to your original payment method.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be issued to your original payment method. Please allow 3–10 business days for your bank or card issuer to post the credit.

Return Shipping

Unless your item arrived damaged/defective or we shipped the wrong item, return shipping costs are your responsibility. Original shipping charges are non-refundable.

Exceptions / Non-Returnable Items

Certain items can’t be returned, including:

  • Items marked Final Sale

  • Custom or personalized products

  • Perishable goods (if any are offered)

  • Gift cards

  • Sale items (discounted/clearance)

If you’re unsure whether your item qualifies, check the product page or start a request via Returns & Exchanges.

Condition Standards & Partial Refunds

We reserve the right to deny returns or issue partial refunds if items are not in original condition (e.g., missing tags/packaging, signs of wear/use, odors, pet hair, stains).

Lost or Late Packages

We aren’t responsible for returns lost in transit. Please use a trackable shipping method for your return.

Policy Updates

We may update this policy from time to time. The version posted on this page is the current policy.